Privacy
Policy…

Our core beliefs regarding user privacy and data protection

• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information unless strictly necessary for us to complete a service requested by you.

Comments

When you leave a comment on our site, we collect the data you enter (like your name and comment), along with your IP address and browser details to help detect spam.

If you use a Gravatar profile, an anonymized version of your email may be sent to the Gravatar service to display your profile picture next to your comment. See their privacy policy here: https://automattic.com/privacy

Media

If you upload images to the website, avoid including location data (EXIF). Other visitors may be able to download and view this information.

Cookies

• Comment cookies: If you leave a comment, you can choose to save your name, email, and website in cookies for next time. These last for 1 year.

• Login cookies: When you log in, we set cookies to remember your session and screen preferences. Login cookies last 2 days (or 2 weeks if you choose “Remember Me”).

• Editing cookies: If you edit or publish content, a temporary cookie may be saved to remember the post ID — it expires after 1 day.

• Temporary cookie: A basic cookie is set on the login page to check if your browser accepts cookies. It doesn’t store personal data and is removed when you close your browser.

Embedded Content from Other Sites

Some pages may include embedded content (e.g. videos, images, articles). These behave as if you visited the other site directly, which may collect data, use cookies, and track your interaction, especially if you are logged into those sites.

Members and User Accounts

If you register on our site, we store the personal information you provide in your account. You can view, update, or delete your data at any time (except your username). Site admins can also access this information.

Your data is only used to give you access to restricted content and manage your subscription.

Payments

We use Stripe to process payments securely. When you make a payment, your personal and payment data is sent to Stripe to complete the transaction. We do not store your full card details.

Stripe’s privacy policy: https://stripe.com/privacy

Questions & Answers

If you use our Q&A feature (powered by AnsPress), any questions, answers, or comments you submit are stored on our website along with your user account details. This includes the text you enter, submission time, and your IP address. These entries may be reviewed by moderators and are visible to other users if your question has been approved by a moderator.

We recommend avoiding the inclusion of any personally identifiable information in your questions or answers unless necessary. All content submitted via AnsPress is retained for reference, moderation, and support purposes.

Mailing List

If you sign up to receive updates or newsletters, your name and email will be stored with Brevo (formerly sendInBlue), our email provider. You can unsubscribe at any time using the link in our emails.

Brevo’s privacy policy: https://www.brevo.com/legal/privacypolicy/https://mailchimp.com/legal/privacy

Hosting

Our website is hosted by Fasthosts UK, based in the United Kingdom. Any data you submit through our site may be stored on their servers. Fasthosts follows UK data protection laws and provides secure hosting services.

Membership Card Printing (Complete Tier)

If you subscribe to our “Complete” membership tier, we will share your name, unique member ID, Membership expiry date and postal address with a trusted third-party printing partner solely for the purpose of producing and dispatching your membership ID card. This information is transferred securely and only the minimum data required for card fulfilment is provided.

Our printing partner is bound by strict confidentiality and data protection agreements and is prohibited from using your information for any other purpose. Your data will not be stored by them beyond the time needed to fulfil your card order.

How Long We Keep Your Data

• Comments: Stored indefinitely so we can recognise and approve follow-ups automatically.

• Accounts: Personal data in your user profile is stored as long as your account is active. You can delete your data at any time.

Your Data Rights

You can request to:

• Receive a copy of the personal data we hold about you.

• Request that we delete any personal data we hold (excluding data we must keep for legal, administrative, or security reasons).

To make a request, please contact us using the details on our Contact page.

Data Controller

The data controller of this website is: Minerva Hub Ltd, a UK Private limited Company with Company Number 16393202

Data Protection Officer
Chris Downs
Director, Minerva Hub Ltd